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Knowledge 2024

Join us at servicenow knowledge 2024

Booth #5208 | May 7-9 | The Venetian, Las Vegas

Productivity, meet experience.

Join us at ServiceNow Knowledge 2024 to explore how you can discover the future of your connected business. As a Platinum sponsor, we’ll be hosting inspirational sessions from our experts and live demos to transport your digital dreams into seamless experiences.

Visit our booth to reimagine your employee journey through Capgemini’s people experience with ServiceNow demonstration presented by the Capgemini Living Labs Team. This solution creates and sustains an environment in which your people are engaged and can thrive – ensuring they become a real competitive advantage for your business.

Welcome to the future of your connected business. Join the Capgemini experience at ServiceNow Knowledge 2024.

Speaking sessions

Achieve a transformative employee and people experience with ServiceNow
Roundtable: 60 minutes | Session Code: SPN1635
Improving employee experience is vital for global firms, impacting customer satisfaction and financial outcomes. Workers seek better work-life balance and modern tools, amidst broader economic and AI advancements. Capgemini’s People Experience with ServiceNow® offering can address these needs by streamlining diverse work settings and tech, enhancing every aspect of the employee journey, from hiring to offboarding, thereby boosting overall productivity and employee satisfaction.


Jon Harriman
Vice President, People Experience Go-To-Market Leader, Capgemini

Is your business ready to lead the sustainability revolution? | Wednesday, May 8, 2:00 PM – 2:20 PM PDT
Theater Session: 20 minutes | Session Code: SPN2310
In this session we’ll dive into the power of sustainable operations for both your company’s health and the planet’s well-being. Learn how to maximize environmental and social impact, combat greenwashing tactics and navigate the changing landscape of ESG regulations. You’ll discover how your business can start its journey of becoming a leader in sustainability in just one quarter.


Greg Bentham
Vice President, Sustainable Technology Services Head, Capgemini 

Lee Beardmore
Vice President, Sustainability Operations, Capgemini

Reimagine your supply chain with Supply Chain in a Box | Wednesday, May 8 at 12:45 PM – 1:15 PM PDT
Discover how Ligentia, a supply chain technology pioneer, partnered with Capgemini to create an innovative solution that elevates the Ligentix platform with the addition of ServiceNow. This solution introduces supply chain workflows and fosters synergy within a fragmented supply chain ecosystem. This tool elevates the customer experience by streamlining complex processes, minimizing manual interventions, and fostering efficiency and transparency across supply chain operations. Join us for this session to learn how harmonizing the supply chain ecosystem paves the way for effective collaboration and improves performance.


April Smith
CTA, Delivery Executive, Customer and Operational Excellence, Capgemini

Boris Rabkin
EVP of Technology & Professional Services, North America, Ligentia

Explore our demo at Knowledge 2024

Empowering employees, Delighting Customers: See how the People Experience Journey drives growth

Taking care of employees is important for many reasons. The obvious – it’s good for employees. But it’s good for customers, too. Improving employee experience can boost customer ratings by 10%, and sales by 20%.

Stop by the Capgemini booth #5208 where our team will showcase our People Experience Living Labs demonstrating solutions for enhancing employee experiences. These solutions, offer expert insights, trend analysis, and best practices in cutting-edge tech like AI and IoT. These labs support customers from exploration to implementation of tailored solutions, transforming employee journeys into positive experiences with a user-centric approach. And for every client who registers during the demonstration, Capgemini will plant a tree in our global forest – in the name of the Capgemini Knowledge 2024 event.

Explore our Next Gen solution powered by ServiceNow

Future Franchise Services to deliver great customer experiences

With Capgemini’s Future Franchise Services (powered by ServiceNow) you can enhance service delivery and franchise experience by delivering frictionless franchise operations.

Meet our experts

Jill Weber

Expert in Infrastructure Transformation Services, Service Integration (global)

Jon Harriman

Group Offer Lead – People Experience
Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.

Andrea Kis

ServiceNow Partner Manager UK
Andrea is an ESM/SIAM expert with 22 years of experience in service management who has great interest in and passion for human centric technologies and positive, outcome driven customer experiences. She has been involved with ServiceNow since 2011, specializing in topics related to employee and customer workflows, GBS solutions. Her motto is “Go beyond IT and conquer the enterprise with ServiceNow.

Greg Bentham

Expert in Enterprise Architecture, IT Transformation

Lee Beardmore

Carbon Reporting and Management Lead, Chief Innovation Officer, and Head of Sustainability, Business Services
Lee has spent over three decades advising clients on the best strategies for technology adoption to drive business outcomes. He leads our Carbon Reporting and Management service – an integrated suite of capabilities leveraging the combined expertise of the Capgemini Group enabling clients to measure, monitor, and reduce their greenhouse gas emissions across the end-to-end value chain. Lee is a computer scientist by education, a technologist at heart, and a strong advocate of business with purpose.