I am the Customer Process Management Practice lead for DCX Global CoE in Capgemini India. In my role I am assisting our customers in to achieve CX (Customer Experience) through adoption of iDPA (Intelligent Digital Process Automation), Process Management Roadmap definition, evangelizing centre of excellence, process automation & optimization and process implementation using Pega. I have deep expertise in practice development, digital transformation using Pega, Rightshore model driven delivery management and Agile methodologies.