We help you build the foundations of a Next Generation Contact Center that captures and understands your customers’ feedback and sentiments in real time. It also enables you to deliver efficient, accurate, and personalized case resolutions while ensuring customer satisfaction and providing opportunities to push up and cross-sell. The next-gen contact center empowers you with qualification and smart routing, workforce optimization, augmented agents, outbound Interaction management, and outsourcing management.

For more information regarding the offer and related value proposition, contact:

Julien

Julien LEBLOIS, Global Offer Lead, Service & Sales, Capgemini Customer Experience