Customer Experience

Your customers are unique. Different needs, different expectations, different preferences.

How do you connect emotionally to build long-lasting relationships with them – and enable your employees to give them a personalized experience across all interactions?

What’s more, there are thousands of them. Possibly, millions. How do you gather data on each one, make sense of it, and act on it individually – and in real time? How do you acquire and keep your customers?

We can help you transform the way you provide engaging experiences to your customers and employees, end to end, so you can build relationships that are valued by every individual customer, and which help you grow your business.

We do it globally, in an industrialized way, with you, and for you.

You. At scale.

Client Stories

Valmet – Global delivery of business and engineering application management

Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries.

Volkswagen Group Sweden revamps the customer experience with Salesforce

The automotive OEM partners with Capgemini to implement a new CRM platform based on Salesforce and MuleSoft technology to deliver a better customer and employee experience

TAG Heuer introduces a new ecommerce ecosystem to drive online engagement

Working with Capgemini, TAG Heuer develops and rolls out a new ecommerce ecosystem that drives improved online sales and sets the company apart from other luxury watchmakers

HEMA creates exceptional simplicity for customer service

HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

What we do

Immerse your audience

Immersive experiences can give your customers and employees the ability to do what they may not have been able to do – or do things in a unique way.

Immersive experiences can effectively provide superpower-like capabilities and experiences to customers, employees, and other users. Technology is the enabler. Feel the power of Immersive Experiences.

Connect your marketing

Today’s brands must adapt to truly connect to rapidly changing customer and employee experiences.

With real-time insights into your customer expectations, you can connect and engage with your audience at the right moment with contextual and personalized experiences – while building relationships that last.

Empower your salesforce

Why is your customer average order value lower than the benchmark?

Find out how to increase your sales, expand the range of channels people use, build long-term B2B relationships, and turn your average salespeople into star performers.

Augment your customer service

Everyone loves great customer service.

You can benchmark your contact center operations, evaluate the efficiency of field service programs, and use AI to improve performance, so you can make (and keep) customers happy. And you can reduce your cost-to-serve at the same time. Service excellence builds brand loyalty and advocacy.

Realize your commerce potential

Customers expect brands to engage with them on their terms.

They expect personalized, memorable, engaging and seamless experiences across the entire customer journey. Make your supply chain, order-to-quote, new channels, in-store trade, D2C, and online business work together seamlessly. Give yourself ambitious new growth targets – and achieve them.

Drive customer experience with data

Drive a personalized customer experience with data.

To truly win the hearts and minds of your customers, you need to go beyond traditional CDPs and deliver a holistic approach to orchestrate a dynamic, interconnected customer experience powered by data.

Make your customer operations intelligent

Drive a frictionless customer experience across your organization.

To do this, implement a scalable, cloud-based, omnichannel platform that puts your customers at the center.