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Digital core for grocery

The last two decades have seen seismic disruption in the field of grocery, as growing consumer expectations and creative innovations have given rise to wholly new shopping experiences.

The lockdowns of 2020 accentuated trends which were already well underway – increased demands for online options with ultra-quick delivery and reliable availability of products at competitive prices – no matter what. How are grocers gaining the agility to meet these challenges, reinforcing their roles at the heart of communities? By putting digital at their core.

Competing in the new reality

A digital core gives grocers the agility they need to compete in the new reality. From long-term planning to real-time fulfillment, digital is changing the game. Supply chains have become orders of magnitude more complex than at the turn of the millennium; in fact, supply network may be a more accurate term. These networks extend around the globe and throughout local communities, making it possible to offer a variety of fresh and exotic international and local products, at the same time. And these networks must be resilient like never before. While global shocks are nothing new, what is new is the range of options available to customers. If one store doesn’t carry an item, customers will find it elsewhere. The ability to maintain intricate, customer-centric value chains that adapt at a moment’s notice is a crucial differentiator, made possible by putting digital at the heart of operations.

In addition to enhanced supply chains, a digital core enables multiple other advances:

  • Be truly customer-centric – ​Place customers ​at the center of every decision taken across the value chain to enable tailored assortments, pricing, promotions, and seamless connected commerce interactions​. 
  • Serve the ​‘segment of one’​- Build a reputation through ​digital capabilities and ​value-adding services for being able to quickly meet the unique needs of every single customer, meaning promotions can be driven by value to their specific needs and wants, rather than volume or discounting.
  • Omnichannel Fulfilment – enabling options such as curbside pickups, home delivery options , etc towards maintaining profitability
  • Redefine the store​ – Empower in-store teams to rapidly create innovative, personalized, high value touchpoints to drive customer loyalty and interactivity. 
  • Develop new, more sustainable, business models​ – Leverage deep insights around why customers buy ​to create more personalized engagement – meal plan recommendations etc. – to expand offerings beyond just selling individual products. 

Capgemini delivers an end to end architecture comprising several SAP and Non Sap solutions, including those such as RetailPath: an SAP-certified pre-configured solution which allows clients to accelerate value realization while keeping costs in check. For grocers interested in providing truly customer-adaptive options, Digital Core for Grocery is a powerful solution.

In the new era of grocery, some needs are universal – enhanced agility, supply chain resilience and more personalized customer experience, to name a few. Individual grocers also have their own personal needs, based around their locations, customer makeup, offers and multiple details gained through long experience. Digital Core encompasses business and applications to meet all of these requirements, accenting individual strengths and making the concept of customer-adaptive grocery a reality. The capabilities made available are purpose-built to help retailers break down silos, embrace dynamic fulfillment, pricing and promotions, while ensuring predictive customer insights stay at the center of every activity.

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      Meet our experts

      John Waymire

      Expert in Enterprise Application Delivery, Retail, SAP transformations, Wholesale
      I always strive to deliver the most impactful global business solutions to achieve the greatest value for service providers and customers.

      Josean Mendez

      Expert in Digital Transformation, Mobility
      Vice President and SAP Partner and Ecosystem Lead, Global Strategic Initiatives & Partnerships at Capgemini. With 30 years of experience in the technology industry, in Innovation, emerging partners, mobile solutions, consulting, and the software development industry, he combines it with his passion to drive digital transformation for our customers. His constant endeavor is to keep abreast of the rapidly changing marketplace to devise agile solutions for a future-proof, industry-agnostic digital enterprise. Josean likes to drive big ideas with an agile focused approach.

      Elisabetta Spontoni

      Expert in Application Lifecycle, Applied Innovation, Digital Manufacturing, Energy & Utilities Innovation, SAP, SAP HANA, SAP S/4 HANA
      As Group Offer Leader for Digital Core, I’m responsible for driving the offer lifecycle end-to-end. This entails orchestrating SAP CoEs around the world and enabling them to achieve their missions through pre-sales/solutioning, offer promotion in the market, building Go-To-Market tools, talent management, and project delivery support. I am also the Global Head of SAP practices which is comprised of more than 25,000 consultants around the globe, ensuring unified knowledge management, common methodologies and tools, strategic skills development, common solutions and IP development on innovative platforms, and global deal support.

      Lindsey Mazza

      Global Retail Lead, Capgemini
      Lindsey is Capgemini’s Global Retail Lead. She is a retail thought leader and subject matter expert who specializes in shopper-centric, unified-channel commerce and innovation. With nearly 20 years’ experience in retail transformation, Lindsey has served some of the world’s largest retailers in analytics-enabled integrated planning and execution, from consumer demand to receipt.