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Intelligent Business Operations

Intelligent Customer Interactions

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

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Deliver enhanced customer experience excellence through frictionless customer interactions

Capgemini’s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.

Capgemini’s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:

  • A personalized customer experience
  • An omnichannel customer journey
  • An improved Net Promoter Score
  • Enhanced customer engagement
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Read how modernizing the contact center – transforming customer interactions

Research and insights

Innovation nation

Innovation Nation | Autumn 2021