Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organizations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

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    Digitalization’s impact on banks in 2023

    The future of cloud migration and platformification, embedded finance, and the growth of CBDCs.

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    Six predictions for financial services in 2023

    Financial services trends in 2023 will be shaped by the confluence of customer needs, technological innovation and policy decisions.

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    World Payments Report 2022

    Winning with SMBs: Optimizing technology and data to drive deep engagement.

    Read the report

    World Wealth Report 2022

    Customer-first strategy, putting the client at the heart of wealth management.

    Read the report

      What we do

      Asset management

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Cards and payments

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      Investment banking

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetize your assets and platforms, establish centers of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      Retail and commercial banking

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Wealth management

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Core Banking

      Transform the core for your digital future with our core banking modernization solutions.

      Discover our offer

        Decentralized futures

        Blockchain and other distributed ledger technologies (DLT) are at the heart of decentralized futures.

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          Amazon FinSpace

          As a long-standing APN Consulting Partner and part of the Amazon FinSpace Delivery program, we help financial services companies build and maintain data management system with Amazon FinSpace.

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            Connected marketing for financial services

            Marketing in a highly regulated environment to digitally savvy consumers is fraught with complexity. Capgemini helps banks navigate the digital landscape with services and capabilities driven by our Connected Marketing engine.

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              Contact Center Transformation

              Create a sustainable, next generation contact center experience

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                Assemble the bank you want

                Grow and evolve with the changing market.

                Research and insights

                Conversations for tomorrow

                Discussion with Kathryn van der Merwe

                capgemini-research-institute
                Report

                Decentralized Futures: Implications for financial institutions
                Analyst view point

                Tech-powered growth: How financial institutions can bridge the martech gap with bigtech
                Point of view

                Accelerating growth: How banks can fast track customer personalization
                Point of view

                Cloud-native credit decision systems in banking and cards
                Report

                Top trends in payments 2023
                Read all stories

                Client stories

                  digital customer experience

                  Digital customer experiences at scale by Entercard

                  Entercard partners with Capgemini to deliver seamless customer experiences through automated, data-driven journeys delivering more customized offers, all powered by Salesforce Marketing Cloud and Service Cloud

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                  Fighting the rise of cybercrime and online fraud by establishing the Nordic Financial CERT

                  Nordic financial institutions worked with Capgemini to establish the first international financial CERT to respond to increasingly sophisticated cybersecurity threats

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                  Capgemini helps a global financial services company deliver improved, intuitive digital customer service

                  With Capgemini’s ADMnext, the company cashes in on a managed services engagement model, agile transformation, and application modernization

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                    Expert perspectives

                    Innovation

                    BigTech into payments

                    Joost van Putten
                    Data and AI, ESG, Sustainability

                    ESG for banks – how to elevate the game to achieve key goals

                    Capgemini
                    Customer experience

                    Key challenges in the KYC space and how to address them

                    Manish Chopra

                      Key areas of focus for FinCEN in 2023

                      Incorporating the AML/CFT national priorities, combating fraud, virtual currency and more.

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                      Best practice for a strong culture of AML compliance

                      Regardless of size or business model, a financial institution with a poor culture of compliance is likely to have shortcomings.

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                      After the collapse of FTX

                      The ramifications are enormous, including bringing into question legislation being drafted in Congress that would enable the crypto industry.

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                      Practical Tips Regarding Fraud Risk Management

                      A cookie cutter, siloed approach to fraud risk management will not suffice.

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                        Meet our experts

                        Johan Bergström

                        Johan Bergström

                        Executive Vice President, Head of Financial Services at Capgemini Invent Sweden, Denmark and Finland

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