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Capgemini
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Governments and public sector organizations are addressing the great challenges of our time, from digital transformation to social justice, climate change, and post-pandemic recovery.

While unexpected crises demand an agile response, the day-to-day delivery of efficient, cost-effective public services must also be maintained. We’re working with governments and public sector organizations worldwide to meet this challenge by harnessing the potential of digital. Together, we deliver positive societal outcomes and mission-oriented innovation through citizen-centric design and technology.

Cloud, data and data ecosystems are also critical for achieving sustainability objectives. We provide both strategy and program management expertise, and enable better use of data to inform impactful change programs. Because digitalization raises important questions about sovereignty, we help clients navigate the complexity surrounding trust, security and privacy. As a trusted expert, we help clients make technology choices that put them in control of their digital futures.

What we do

Defense

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Health and social care

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Public administration

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

Public security and safety

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

Tax and customs

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

Citizen services: Human-centered by design

We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.

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AI in the public sector

We help public sector organizations open new frontiers with artificial intelligence.

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Report

Connecting the dots: data sharing in the public sector

capgemini-research-institute
Report

Technovision 2023-24: Public sector edition

Report

Open data maturity report 2022

Report

eGovernment Benchmark 2023: Connecting digital governments

Point of view

Public goes AI: How Capgemini envisions AI’s potential for the public sector

Report

Cloud sovereignty: the road ahead

capgemini-research-institute

Cloud sovereignty in the public sector

Making it real: 4 steps to implementing a sovereign cloud

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Sovereign cloud opens the door to transformation in public sector.

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Client Stories

Public services: EV charging digital public services

Digital service powers growth of the UK’s residential network of EV chargepoints

Capgemini supports the Office for Zero Emission Vehicles to refresh and simplify access to grants to extend EV chargepoint infrastructure to more homes

Read more

Platform factories – Transforming IT to support high frequency software delivery

With the help of Capgemini, Kadaster was able to transform its IT services model to a high frequency, agile software delivery engine, improving the ability to deliver, drive continuous innovation, act on changing business demands, shorten the time to market, and become more flexible in economic downturns

Read more

HMRC becomes the first tax authority in the world to launch open banking payments

HMRC, with support from Capgemini, develops a ”Pay by bank account” service, enabling individuals and businesses to pay taxes directly from their own accounts to HMRC, eliminating costly card charges

Read more

Check In Scotland service protects public health and enables businesses to re-open safely

The Scottish NHS wanted to develop a national digital contact tracing service to protect public health during the COVID-19 emergency and to enable the hospitality sector to re-open safely after the lifting of lockdowns and restrictions. Multiple government and public health stakeholders partnered with Capgemini to develop the Check In Scotland service, which features QR code scanning technology and quickly became the country’s go-to national contact tracing solution

Read more
sustainable development

The Rescue Society expands its positive impact with a sustainability plan

With help from frog, a member of Capgemini Invent, The Rescue Society developed a plan by which the organization can become truly sustainable by 2030

Capgemini Invent
Read more

Vad är Capgemini Norrsken?

Norrsken är en unik lösning inom ärende- och beslutsstöd för svensk offentlig förvaltning.

Read more

Expert perspectives

Data and AI

Datadriven transformation av offentlig sektor

Capgemini
Sep 27, 2023
Data and AI, Digital inclusion

Why we should turn the tide on open data skills in Europe’s public sector

Giulia Carsaniga
Mar 9, 2023
Innovation, Technology

How the city of Seoul is bringing the metaverse to life

Capgemini
Feb 22, 2023

Meet our experts

Göran Uggla

Göran Uggla

Vice President, Head of Public Services, Capgemini Invent Sweden, Denmark and Finland
Göran Uggla is an expert and a senior management consultant with in organizational governance, public services strategy and the digitalization of governmental services. He runs Capgemini Invents Public Services industry in Sweden, Denmark and Finland and he is a sought after thought leader by clients in both the ministries of the government offices and central agencies.
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