A self-service, one-stop shop for AP
One of the easiest ways of addressing these bottlenecks is to implement a next-generation, self-service AP platform – powered by Zendesk’s Digital Concierge or ServiceNow technologies – that provides a single-source of AP information in real time.
By delivering augmented, frictionless interactions and transparency across your entire P2P cycle, an AP platform maximizes the efficiency of your AP processes and significantly increases your customer and employee satisfaction. It also meets the needs of your ecosystem of suppliers, procurement, organizations, and service providers to drive value across your purchase-to-pay (P2P) cycle, including:
- Deploying a one stop shop mindset
- Putting business transparency at the center of your operations
- Injecting automation into your assignments and workflow
- Improving services, experiences, and productivity.
Increased transparency and satisfaction
Digitizing your core P2P processes and implementing a self-service AP platform enables you to shift focus from delivering transactional services to unifying communication channels – which provides the insight you need to make effective AP decisions in real time.
By leveraging autonomous updates, customer voice support, role-based approvals, and AI-based search capabilities, an AP platform can deliver a range of benefits to your organization, including:
- Enhanced customer and employee experiences – that drive personalized, frictionless communications across channels
- Better customer journeys – through AI-first assistance capabilities that increase first-time resolution and next-contact avoidance rates
- Increased customer engagement – channel-agnostic, AI-led self-service ensures the platform performs as expected, regardless of where your agent is working from
- Improved transparency – enterprise-wide CX analytics and business health checks, driven by a unified business view, ensures your agents get the information they need in real time, 24/7.
For a faster, more transparent, and reliable purchase-to-pay process that increases customer and employee satisfaction, implementing a next-generation, self-service AP platform is a must.
To learn more about how Capgemini’s AI.Payables solution helps implement a new self-service, frictionless AP platform across your purchase-to-pay function, contact: mahalakshmi.r@capgemini.com