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ISG Recognizes Capgemini as a Leader in Intelligent Automation Across the US and Europe

25 Jan 2024

Capgemini has been positioned as a Leader in its Provider Lens™ for Intelligent Automation Services and Solutions, 2023 for the third year running for its ability to build automation solutions at scale and its AI portfolio encompassing end-to-end solutions, capabilities, and technology.

ISG’s Provider Lens™ for Intelligent Automation Services and Solutions report serves as a basis for improving important decision-making across positioning, key relationships, and go-to-market considerations within all global, market-leading enterprises.

Companies in the 2023 report are divided across four main quadrants: Product Challengers, Contenders, Market Challengers, and Leaders. With Leaders being defined as any company with a comprehensive product and service offering, in addition to a strong market presence.

ISG recognizes Capgemini as a Leader in all three categories of Intelligent Enterprise Automation, Artificial Intelligence for IT Operations (AIOps), and Next-Gen Automation across both the US and EU, for the third time in a row.

According to ISG, Capgemini’s intelligent automation strengths are its Enterprise Automation Fabric – a unified intelligent automation-as-a-service (IAaaS) platform that offers end-to-end coverage of all intelligent automation functions, including real-time bot deployment, monitoring, integration, analytics, and controls.

Additionally, ISG defines Capgemini’s strengths in the US as its:

  • Frameworks for sustainability and net zero strategy
  • Robust partner ecosystem
  • AI talent and training
  • Leveraging AIOps solutions to bridge gaps between technology
  • Adoption of AIOps to IT operations
  • Increased speed in delivering functionalities
  • Software engineering automation
  • GenAI strategies for improving customer experience and enterprises.

While Capgemini’s strengths in Europe are its:

  • Comprehensive approach to offering IEA and AIOps services
  • Significant investments in GenAI and prompt hydration
  • Speedier software cycles
  • Data and AI accelerators
  • Design, change management, and GenAI expertise.

“Its comprehensive array of AIOps services and significant investments in GenAI solutions make Capgemini a Leader in Artificial Intelligence for IT Operations (AIOps).”

Mark Purdy, Principal Analyst, ISG

“With next-gen AI and automation, such as GenAI-powered software engineering automation, Capgemini is at the forefront of disruptive innovation.”

Ashwin Gaidhani, ISG Research Partner: Enterprise Governance & Strategy Advisor

Learn how Capgemini’s Intelligent Process Automation solution enables you to seek guidance on starting an automation journey, scale up operations, enjoy sustainable automation benefits, and pursue capability growth and innovation.

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About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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