Customer experience and a global automotive recovery

Forrester and Capgemini explore how to react

The expectations of the automotive consumer were in flux coming into 2020. A global pandemic has thrown those changes into different directions. How will consumers react? What updates to the customer experience will be required to meet the new set of demands?

Take a look at this webinar featuring experts from Forrester and Capgemini to hear about:

The Forrester Automotive Customer Experience Index and how it shows the importance of the customer experience to company success
The Capgemini Customer Experience Audit measuring OEMs readiness for the new normal
How the automotive markets in China and Germany have restarted and what they see from their customers
Learnings from the global experience to improve the recovery in North America.

Watch the webinar

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Meet our experts

Daniel Davenport is a Connected Mobility Solutions Lead at Capgemini. He works with a range of global clients to develop connected use cases that drive innovation, enhance the owner experience, and create new revenue streams.