Against a backdrop of transformation in our relationship with work, companies today must continually adapt to gain, or maintain, their competitive edge.

Many organizations are exploring the use of immersive technologies and immersive experiences, as well as the application of GenAI.

This paper developed out of discussions between Capgemini experts and then a deeper dive through in-depth research and interviews. Questions we posed were: what types of use cases and skills can use immersive technologies and make a major contribution to (re)inventing the learning experience, for both trainers and learners? What are the key benefits and challenges? And finally, what are the key success factors for applying the immersive in training for organizations?