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Salesforce

Your single Salesforce partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

“The Capgemini and Salesforce partnership is critical to our growth strategy. And even more, the partnership is essential to the success of our customers.”

Gavin Patterson, President & Chief Revenue Officer at Salesforce

Client stories

      Explore our client stories

      Farmers Insurance Self-Service CSS App built on Salesforce

      As 88 years in business proves, Farmers Insurance® values customer service. Now, one of the nation’s largest insurance groups is further empowering its agents and offering greater self-service capabilities to millions of customers, with the Customer Self-Service (CSS) app, built on Salesforce.

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      Prudential’s digital transformation with Salesforce’s online self-service

      For Prudential Financial, a 145-year-old insurance company, digital transformation can be a daunting task. However, the task is also a massive opportunity. Using Salesforce, they are improving their customer and employee experience.

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      Farmers Insurance® puts the latest technology into its agents’ and customers’ hands with Salesforce

      Accessible on the Farmers Mobile App or from a computer, the Enterprise First Notice of Loss or EFNOL platform gives an agent assisting a customer or the customer alone the ability to report a loss and upload images so that a Farmers adjuster can be assigned to the customer’s loss, the customer can find a repair shop of his or her choice, get in a rental car, and complete the whole process quickly and seamlessly.

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      How we can help

      We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration.

      It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.

      We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

      We’re a Salesforce Global Summit Consulting Partner, and we’ve scored 4.8 out of 5 on the Partner Value Index.

      Could we bring some of that value to you and your customers?

      Voyager with Salesforce

      With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.

      Discover our solutions

      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Awards and recognition

      Meet our experts