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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

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      Meet our experts

      Mikko Nordlund

      Director, Capgemini Invent Sweden-Finland | Expert in Energy & Utilities, Retail, Consumer Products
      Mikko is Capgemini Invent’s Director in Finland with experience on Energy & Utilities, Retail and Consumer Products as well as Manufacturing. He is a seasoned management consultant with international project experience, and enjoys solving clients’ challenges, whether they are related to operations or strategy.

      Eemi Lappalainen

      Manager, Consumer Products & Retail, Capgemini Invent
      Eemi Lappalainen works as a Manager in the Consumer Products & Retail unit of Capgemini Invent. Eemi enjoys facilitating change and focuses on helping clients to improve operations and to succeed in agile transformation journeys.

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