The generative AI in e-commerce market is forecasted to grow to about USD 2.1 billion by 2032 from USD 529.5 million in 2022, with an expected 14.9% compound annual growth rate (CAGR) from 2023 to 2032.

While it’s clear that the adoption of generative AI (GenAI) in the realm of e-commerce presents a significant breakthrough opportunity, many companies are posing a crucial question: how can we make this technology more approachable and digestible for our organisation?

In our recent point of view, E-commerce 2.0: Outcome-based personalised shopping with generative AI, we explore how e-commerce organisations can take a phased approach to GenAI implementation, integrating this technology in a way that allows them to safely discover a multitude of possibilities and harness the technology’s power to amplify human potential.

Key takeaways

  • Replacing traditional search engines: Find out how the rapid advancement of natural language processing and pre-trained AI models will allow companies to launch intuitive and responsive chat interfaces.  
  • Executing GenAI use cases today: Explore some of the practical ways leading e-commerce brands are using this technology to personalise the experience, generate dynamic promotions, create content, and improve operational efficiency.
  • Deciding when to use GenAI: Learn more about the strengths and limitations of GenAI and how to refine solutions to enable a gradual, harmonious transition to new soon-to-be e-commerce standards.
  • Defining the broader technology ecosystem: Create a tech stack that can amplify the power of GenAI and fill the gap when it falls short.

It’s only a matter of time before the broad adoption of generative AI transforms the e-commerce industry for good. The question is who will stay on the sidelines, cautiously observing the changes, and who will enter the game now, investing in a lucrative opportunity to revolutionise their industry beyond recognition?

Download our PoV