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Client Stories

HMRC rapidly develops digital service to support employers

Client: HMRCcompany
Region: UK
Sector: Public Sector

When COVID-19 strained businesses across the country, Capgemini worked with HMRC to develop and deliver a digital solution to enable employers to apply for government funding for employees placed on furlough.


Client: HMRC
Region: UK
Sector: Public Sector

Client Challenge

As the COVID-19 pandemic began to take its toll on the lives of UK citizens and the economy, the Chancellor of the Exchequer asked Her Majesty’s Revenue & Customs (HMRC) to rapidly implement a solution to enable employers across the country to furlough rather than release employees.


Working with HMRC and a small number of its IT partners, Capgemini rapidly delivered a digital service to support the Coronavirus Job Retention
Scheme (CJRS), completing a process that would typically require up to a year within a month.


  • By 13th December 2020, the CJRS had:
  • Supported over 1.2 million employers and 9.9 million jobs
  • Paid over £46.4 billion worth of claims
  • Processed over 4.5 million claims by employers