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Commerce Realised

Make your e-commerce site future fit. The supply chain, order-to-quote, new channels, in-store trade, D2C, and online business – they can all work together seamlessly. And they should.

The world of commerce is constantly changing – and it needs to in order to keep customers engaged. Customers, whether B2B, B2C or D2C, expect brands to engage with them on their terms. They expect personalised, memorable, engaging and seamless experiences across the entire customer journey. And if they don’t get it, they will quickly switch to a competitor.   

“Seamless omnichannel buying experiences maximise a businesses commerce potential. Increasing brand loyalty, differentiation thus creating new revenue streams.”

Alex-Smith Bingham, Customer Experience Offer Leader

Crafted commerce elevating digital solutions

What we do

Crafted Commerce

Craft an agile customer experience transformation through headless and composable solutions. 

To differentiate and win continuously in the market, leaders are modernising their CX architecture making them more modular to develop and consumable through every channel, touchpoints and modalities. This requires a modern approach which we call Crafted Commerce.

Crafted commerce focuses on three areas:  
 
Lean/Agile Organisation: Designing an agile organisation and a lean delivery process that support a customer centric business model today and tomorrow. 
Crafted CX Architecture: Optimising the digital platform for speed and adaptability to strike the right balance between global standardisation and local freedom.   
Sense-and-Respond Product Management: Robust framework with stronger sensing mechanisms and strategic product management so organisations can respond to the accelerating change in a complex business environment and navigate ever-changing preferences of your customers.

Unified Commerce for Grocery

Make the most of customer insights to provide differentiated offers that address the distinct needs of the modern-day grocery shoppers.

Grocery organisations of all sizes need to capture the attention of digitally savvy consumers. Unified Commerce for Grocery helps you launch immersive, intuitive digital experiences more quickly and less expensively. Customers can modify previously placed orders before delivery is confirmed. They can sort, search, and filter products based on previous orders, and shop specific location inventories with a real-time look into product selection, pricing and delivery times.

And you’ll easily be able to manage customer preferences by adding and saving their favorite grocery items to their profile for quick reordering. You can streamline and personalise your email marketing campaigns, too.

Meet our experts

    Partners