Service Industries

We help airlines, rail operators, trucking, 3PL providers, and mobility companies in the areas of strategy and execution, notably with frictionless customer experiences, loyalty, and NPS, leveraging analytics to become a data-driven organization, legacy modernization of core operational systems, electrification, sustainability, and intelligent-industry initiatives at the convergence of information and operations technology.

We serve wholesalers, food, technology, and industrial-supplies distributors, helping to solve challenges with supply-chain agility, network and warehouse optimization, transportation systems, ERP modernization, ecommerce, and enterprise shared services. Results delivered include improved profitability and shipping efficiencies through real-time visibility and tracking through the supply chain.

Our clients are leading professional-services firms across engineering, procurement, and construction (EPC), accounting, staffing and workforce, marketing research, management consulting, systems integration, and consumer services, where typically we have delivered outcomes through transformation of enterprise functions such as salesforce effectiveness, customer care, finance, human capital management and sourcing.

Our focus has been on helping state government agencies deliver better G2B and G2C experiences, notably in the areas of unemployment insurance, IT service management and SIAM, cloud adoption, application development and maintenance, and preserving data privacy and confidentiality.

Our teams are passionate about helping non-profits achieve excellence in all aspects of technology and operations management that directly impact the lives and wellbeing of constituents in the society. Examples include technology modernization, customer outreach and marketing communications, industrialized managed services, and protecting privacy and confidentiality of sensitive data.