Augmented service for energy and utilities

Does your organization still see customer service as a cost center? Well, it’s now time to revolutionize your customer service function and transform it into a growth engine.

Energy and utilities customers always expect a great service experience with every new interaction; however, 75%* of customers believe it takes too long to reach a live agent, while 72%* are frustrated at having to explain their issue multiple times due to poor customer service and a lack of omnichannel presence.

At Capgemini, we’re empowering your service agents to proactively address customers’ expectations and future needs. Rich, data-driven insights to identify trends, unmet needs, and opportunities are enabled.

Augmented Service helps energy and utilities players in four ways:

Customer data is consistent, complete, and merged to generate value for current and new business propositions
AI and big data address customers’ needs and personalized interactions
Deeper customer insights and understanding lead to higher NPS and revenue
Enterprise agility improves

Augmented Services for Energy & Utilities

Augmented Service for Energy and Utilities

Does your organization still see customer service as a cost center? Well, it’s now time to revolutionize your customer service function and transform it into a growth engine.

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