

Welfare
We live longer, but most of us don’t work longer. For welfare agencies, this means supporting more people with the same tax money, while also meeting citizen expectations for better welfare services.
It’s crunch time for welfare agencies. Their priority is to help those who need it most. Yet, this is no easy task with aging populations and a volatile employment market – which hasn’t been helped by the global pandemic putting many families’ financial stability at risk.
Welfare agencies need to be more efficient, while providing inclusive access to government support, often to the most vulnerable in society. At Capgemini, we help welfare departments use digital tools and process optimization to create efficient, user-friendly customer journeys, modernize legacy infrastructures, and securely transform citizen data into smart, personalized services.