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Salesforce

Welcome to where your customer-first vision becomes reality

 
Together with Salesforce, Capgemini helps brands and businesses fully embrace the Salesforce ecosystem. Together, we unlock the power of data and AI to reimagine customer experiences that truly resonate. Our focus is on creating results-driven, end-to-end experiences through our innovative approach to next-gen customer experience (CX) with Gen AI. We believe in fostering data-driven cultures that bring industrialized advantages to our clients.
 
Grounded in ethical and sustainable practices, Capgemini builds trust and loyalty into the hyper-personalized experiences we deliver. As an award-winning global Salesforce partner, we’re committed to shaping the next generation of customer experiences with you.

Capgemini and Agentforce

2025 is the year of AI agents – discover how with Salesforce

Create the next generation of CX with Capgemini and Salesforce

Deliver the human experience of technology through AI & Digital platforms. As a named leader in the Forrester Wave™: AI services, Q2 2024, Capgemini is the right partner for organizations that anticipate business changes when adopting AI.
 Capgemini helps clients create products and services that are built in an efficient, cost-effective way to create real economic, social, and environmental value.

Capgemini & Agentforce

As an official launch partner, Capgemini helps bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide. Capgemini sees Agentforce as another solution driven by Gen AI that brings human brilliance for every person at every moment.

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Did you know? Only 39 percent of organizations successfully turn data-driven insights into sustained competitive advantage.

​A data-driven culture empowers employees to make informed decisions, unlock crucial insights, harness the potential of AI, and craft personalized customer experiences.
 Modern day experiences are driven through insights and data. Salesforce Data Cloud is uniquely positioned to fulfill the promise of customer 360-degree experiences through a native data fabric that unifies, harmonizes and activates data across the Salesforce ecosystem and other CX platforms in the flow of work, at scale and in the flow of work.

Salesforce is weaving together a data fabric with their platform, and for this fabric to be as strong as possible, data must seamlessly integrate across an organization’s various systems. Salesforce’s MuleSoft solves this complex problem in a very simple way.
 
Capgemini and MuleSoft offer joint solutions to enable clients to chart out their legacy modernization and transformation initiatives. Discover more about our MuleSoft offerings here.

Capgemini is proud to be named a founding partner of the Tableau Einstein Alliance. Capgemini helps create and deliver AI solutions and analytical agents for Tableau Einstein, which is built on the Salesforce platform and integrated with Agentforce.  
 Insights are what powers what we do next and how things are working. With Tableau Einstein being Data Cloud native, it drives insights into action across all of the Salesforce customer success platform.

Leverage tailored solutions and Salesforce industry clouds to tackle unique challenges and enhance productivity. Capgemini is specially positioned to help businesses in any industry with our unique industry research and insights, IP-powered solutions and leading expertise in AI.
 
And now, Capgemini helps organizations realize even more value by powering their Salesforce investments with Agentforce. With this new approach to autonomous agents and AI, our certified team members help develop AI strategies that positively impact order management, commerce transactions, customer support and more.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

Connected marketing

Intelligent segmentation using data and AI to drive more impactful engagement and ROI.
 
Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation.

Data-driven customer experience

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Integration solutions with MuleSoft

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Client stories

      Lookbook: The combined power of Capgemini and Salesforce

      Explore our comprehensive Lookbook to explore how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

      Download our Lookbook

      Our industry expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Our latest news with Salesforce

      Salesforce unveils life sciences partner network to accelerate digital labor and data programs

      Salesforce announced a network of certified life sciences partners, including Capgemini to accelerate customer migration to Life Sciences Cloud.

      Salesforce announces $500M investment in Saudi Arabia to drive AI innovation and growth

      This investment also aims to spur workforce development through AI skilling and expand Salesforce’s local partner ecosystem, including Capgemini to support local businesses. 

      Salesforce introduces Agentforce partner network — The world’s first agent ecosystem

      Partners like Capgemini will extend Agentforce with new agent actions, pre-built agent templates, and partner agents that can plan and take action across multiple systems on behalf of users and businesses

      Salesforce unveils zero copy partner network, an ecosystem committed to secure, bidirectional zero copy integration with Salesforce Data Cloud

      As part of the Salesforce Zero Copy Partner Network, industry-leading partners including Capgemini can now help customers integrate Data Cloud, including zero copy integration patterns.

      Awards and recognition

      Meet our Salesforce experts