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Salesforce

Welcome to where your customer-first vision becomes reality

 
Together with Salesforce, Capgemini helps brands and businesses fully embrace the Salesforce ecosystem. Together, we unlock the power of data and AI to reimagine customer experiences that truly resonate. Our focus is on creating results-driven, end-to-end experiences through our innovative approach to next-gen customer experience (CX) with Gen AI. We believe in fostering data-driven cultures that bring industrialized advantages to our clients.
 
Grounded in ethical and sustainable practices, Capgemini builds trust and loyalty into the hyper-personalized experiences we deliver. As an award-winning global Salesforce partner, we’re committed to shaping the next generation of customer experiences with you.

Capgemini and Agentforce

2025 is the year of AI agents – discover how with Salesforce

Create the next generation of CX with Capgemini and Salesforce

Deliver the human experience of technology through AI & Digital platforms. As a named leader in the Forrester Wave™: AI services, Q2 2024, Capgemini is the right partner for organizations that anticipate business changes when adopting AI.
 Capgemini helps clients create products and services that are built in an efficient, cost-effective way to create real economic, social, and environmental value.

Capgemini & Agentforce

As an official launch partner, Capgemini helps bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide. Capgemini sees Agentforce as another solution driven by Gen AI that brings human brilliance for every person at every moment.

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Did you know? Only 39 percent of organizations successfully turn data-driven insights into sustained competitive advantage.

​A data-driven culture empowers employees to make informed decisions, unlock crucial insights, harness the potential of AI, and craft personalized customer experiences.
 Modern day experiences are driven through insights and data. Salesforce Data Cloud is uniquely positioned to fulfill the promise of customer 360-degree experiences through a native data fabric that unifies, harmonizes and activates data across the Salesforce ecosystem and other CX platforms in the flow of work, at scale and in the flow of work.

Salesforce is weaving together a data fabric with their platform, and for this fabric to be as strong as possible, data must seamlessly integrate across an organization’s various systems. Salesforce’s MuleSoft solves this complex problem in a very simple way.
 
Capgemini and MuleSoft offer joint solutions to enable clients to chart out their legacy modernization and transformation initiatives. Discover more about our MuleSoft offerings here.

Capgemini is proud to be named a founding partner of the Tableau Einstein Alliance. Capgemini helps create and deliver AI solutions and analytical agents for Tableau Einstein, which is built on the Salesforce platform and integrated with Agentforce.  
 Insights are what powers what we do next and how things are working. With Tableau Einstein being Data Cloud native, it drives insights into action across all of the Salesforce customer success platform.

Leverage tailored solutions and Salesforce industry clouds to tackle unique challenges and enhance productivity. Capgemini is specially positioned to help businesses in any industry with our unique industry research and insights, IP-powered solutions and leading expertise in AI.
 
And now, Capgemini helps organizations realize even more value by powering their Salesforce investments with Agentforce. With this new approach to autonomous agents and AI, our certified team members help develop AI strategies that positively impact order management, commerce transactions, customer support and more.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

Connected marketing

Intelligent segmentation using data and AI to drive more impactful engagement and ROI.
 
Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation.

Data-driven customer experience

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Integration solutions with MuleSoft

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Client stories

Volkswagen Group and Capgemini drive large-scale CRM transformation with an omnichannel Salesforce platform

Capgemini supported VWG and CARIAD to provide a digital and seamless customer experience by harmonizing divergent CRM systems and aligning business and technical processes between different sales levels

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Supercharging Heathrow Airport’s digital customer experience evolution using Salesforce

Working collaboratively with Copado, a market-leading DevOps startup, Heathrow and Capgemini develop a new approach for Salesforce solution implementation to support the efficient delivery of a new digital customer experience

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Breitling automates carbon emissions data management with the Salesforce Net Zero Cloud solution

Breitling automates carbon emissions data management using Salesforce Net Zero Cloud. Dive into sustainable practices driving innovation in the luxury sector.

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Scottish Water reimagines field services with SWIFT

Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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Liberty Latin America transforms the telecoms customer experience

Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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Lookbook: The combined power of Capgemini and Salesforce

Explore our comprehensive Lookbook to explore how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

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Our industry expertise

Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

Automotive

As a launch partner for Salesforce Automotive Cloud, we lead the industry's Salesforce transformation. Leveraging Auto Cloud, Data Cloud, and Agentforce, we offer real-time insights and proactive customer engagement. Our solutions connect vehicles and customers, streamlining operations and preparing businesses for the future.

Consumer products and retail

We provide strategic planning and consultancy for top retail brands. Partnering with Salesforce, we drive customer engagement, offer seamless omnichannel experiences, leverage data insights and analytics, and simplify customer support. Together, we offer a holistic approach to help retailers to grow in a competitive landscape.

Financial services

We use our proven capabilities & solutions in data, technology, Connected Marketing and FSI domain expertise to create seamless omnichannel experiences that help our banking & insurance clients connect and acquire the right customers and cultivate long-term relationships with them.

Life Sciences<br>

As a Salesforce Life Science Cloud Migration Partner, we enhance commercial excellence in the life sciences industry by leveraging Salesforce's platform to create connected, intelligent, and personalized customer experiences.

Manufacturing

By teaming up with Capgemini, manufacturers can leverage our resources to achieve successful Salesforce implementations that drive efficiency, enhances customer relationships, and ultimately contribute to increased profitability.

Our latest news with Salesforce

Salesforce unveils life sciences partner network to accelerate digital labor and data programs

Salesforce announced a network of certified life sciences partners, including Capgemini to accelerate customer migration to Life Sciences Cloud.

Salesforce announces $500M investment in Saudi Arabia to drive AI innovation and growth

This investment also aims to spur workforce development through AI skilling and expand Salesforce’s local partner ecosystem, including Capgemini to support local businesses. 

Salesforce introduces Agentforce partner network — The world’s first agent ecosystem

Partners like Capgemini will extend Agentforce with new agent actions, pre-built agent templates, and partner agents that can plan and take action across multiple systems on behalf of users and businesses

Salesforce unveils zero copy partner network, an ecosystem committed to secure, bidirectional zero copy integration with Salesforce Data Cloud

As part of the Salesforce Zero Copy Partner Network, industry-leading partners including Capgemini can now help customers integrate Data Cloud, including zero copy integration patterns.

Research and insights

Point of view

Imagining a new era of customer experience with generative AI
Point of view

ReThink series
Point of view

Enabling a monumental shift
Report

Conversations for Tomorrow #9: Generative AI

capgemini-research-institute

Expert perspectives

Customer experience

Welcome to a customer-first world: Where inspiration moves into action with Salesforce and Capgemini at Dreamforce 2023

Jean-Marc Gaultier
Sep 5, 2023
Customer experience

Data driven customer experience Salesforce reference architecture for automotive sales and service

Capgemini
Dec 5, 2023
Customer experience

Exploring use cases for data driven customer experience within automotive sales and service

Capgemini
Nov 29, 2023

Awards and recognition

Winner of 2024 Salesforce and MuleSoft awards across multiple categories and regions

We have received awards across multiple regions and categories for our Salesforce and Capgemini partnership.

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Meet our Salesforce experts

Katerina Hubka

Katerina Hubka

Global Salesforce Partner Executive
Katerina is an assertive mover and shaker, and a creative communicator with strong project, program, portfolio and people management skills. With more than 20 years of expertise, Katerina has served as a leader in many roles across Capgemini, including in the Americas, Group Sales, Global Strategic Initiatives and Partners, and Group Marketing. Katerina brings her passion for building genuine relationships and driving mutually beneficial collaboration to our partnership with Salesforce. Stepping in to lead the partnership in 2024, she has been consistently delivering against goals in collaboration with stakeholders across Capgemini and the Salesforce ecosystem.
Matthew Evans

Matthew Evans

Chief Technical Officer Salesforce Europe, Digital Customer Experience, Capgemini
Matt is responsible for leading the Salesforce CTO team across Europe driving thought leadership and expertise across the Salesforce portfolio for the Digital Customer Experience practice. He is one of the most highly qualified architects in the Salesforce ecosystem and has more than 20 years’ experience in customer experience, CRM architecture for scale and enterprise transformation programs.
Ryan McCambridge

Ryan McCambridge

COE Leader, North America – DCX
I am a digital and customer experience focused executive with 15+ years of helping clients across Sports/Esports and Entertainment, Health and Life Sciences, Travel and Hospitality and Financial Services.
Christina Schehl

Christina Schehl

Executive Vice President, Head of frog, part of Capgemini Invent Germany
Christina Schehl is Executive Vice President at Capgemini Invent and Head of the “Customer First” unit in Germany. She is responsible for an interdisciplinary team of over 350 experts shaping the future of customer interaction using data, AI, and new technologies. She has been driving complex customer experience (CX) transformations in various industries for over 15 years. Christina is also known as a CX thought leader, keynote speaker and co-author, regularly contributing to publications and giving lectures.