Skip to Content


18 Aug 2023

Capgemini has been recognized as a Leader and a Star Performer by Everest Group in its report Microsoft Dynamics 365 services PEAK Matrix® due to its end-to-end Dynamics services across sectors and geographies, and substantial investments in upskilling and cross-skilling across all Microsoft Dynamics modules.

Small and midsize enterprises are increasingly adopting Microsoft Dynamics 365 to modernize their customer experience, finance, and operations. By implementing this solution, clients gain end-to-end visibility across the supply chain while streamlining marketing and sales processes. On the other hand, large enterprises primarily adopt Microsoft Dynamics 365 to reinforce their core Enterprise Resource Planning (ERP) and Customer Experience (CX) systems.

In this report, Everest Group assesses 27 providers featured on the Microsoft Dynamics 365 Services PEAK Matrix® – and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

This report highlights Capgemini’s key strengths:

  • Ideal service provider for enterprises seeking Dynamics-specific services in the public, manufacturing, and energy and utilities sector among others.
  • It had a good presence across Europe (including the UK) and is a relevant and trusted partner for enterprises with Dynamics-specific services in this region.
  • Meaningful investments made in upskilling/cross-skilling initiatives have resulted in a good spread of certifications across all streams.
  • Good coverage across sales, service, and marketing modules and is suitable for companies looking to engage for Dynamics-specific services for these modules.

“Capgemini’s offers with Microsoft Dynamics 365, that draw from our Group’s Customer First and Enterprise Management strategic playing fields, have resonated well with clients, as validated by this recognition from Everest Group. Those clients who are especially successful are looking at large scale, multi-country, end-to-end transformation of customer experience and/or their digital core – a testament to the value that Capgemini delivers, leveraging our advisory capability, industry focus, in-house tools and accelerators”

Shirish Borkar, Vice President, Microsoft Dynamics

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get the Future You Want |

Download the Report

Thank You! We have received your form submission.

We are sorry, the form submission failed. Please try again.