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Client Stories

Global Chemicals Leader Strengthens Customer Focus with Global Change Program

Innovative collaboration with Capgemini Consulting points the way to global process harmonization and constant improvement in performance.

“ Capgemini’s contribution has been instrumental in the set-up of this, the largest cultural change program ever undertaken at our company. The knowledge and commitment of Capgemini has been instrumental in the ongoing success of this program. ”Director of Global Supply Chain

The Situation

New markets, new competition and new acquisitions all created new challenges for a global chemical leader. In a world of change, the company was determined to remain constant in its pursuit of excellence, and asked global consultants Capgemini and its German consulting partner to help shape its global processes, including end-to-end supply chain and customer management.

The Solution

Capgemini proposed a unique approach to use its existing contacts with leading multinationals to benchmark the company against performance in other industries including automotive, oil and consumer goods. In collaboration with its partner, Capgemini proposed a radical new solution based on streamlined master processes, applied consistently around the world.

The Result

With the Capgemini findings fully accepted, the company has gained huge insight into supply chain effectiveness and its impact on customer service and customer loyalty.

It has embarked on a three-year transformation program to implement the findings of the Capgemini study. Consistent processes based on world-class best practices will be put in place globally to replace a diversity of local processes of variable effectiveness.

Already, financial benefits are evident, including achievable annual cost savings of some 30-40 million in the import/export process. But the deeper significance is that the company is certain that it has found a sustainable approach to change one that will deliver ongoing improvements for the company and its customers.