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Ministry of Defence Takes Delivery of New Online Travel Booking Tool

The on-line service is available for use worldwide by some 300,000 personnel

Defence Travel is providing the Department with the tools to manage travel better. Individuals can compare different modes and types of travel and make decisions over the most efficient means of travel. Head of Defence Travel, Ministry of Defence

The Situation

With budgets under pressure, the Ministry of Defence (MOD) sought greater control over its travel management processes and costs. It needed a solution to replace a diverse range of systems used by different units. These involved paper-based processes requiring form-filling and the production of printed warrants that were proving inefficient and costly.

The Solution

Capgemini has been supporting collaboration across the MOD through DECS (Defence Electronic Commerce Service), a secure communications solution under a long-term contract. As part of this, Capgemini worked with MOD’s Defence Travel (DT) Team and Hogg Robinson Group (HRG) Travel Service Provider to the MOD to develop, test and roll out an intuitive web travel service to help contain costs.

The DT online service is available for use worldwide by some 300,000 Royal Navy, Army, Royal Air Force and MOD personnel of all ranks, both individuals and groups. The core supporting IT systems run on DECS, managed from a secure Capgemini UK data centre.

The Result

The online self-booking tool gives users an easy-to-use service and single point of contact for all business travel. Users also have instant access to in-depth information supporting their business travel requirements.