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Intelligent products and services

New value creation is emerging from smart products and service innovation across every industry. It is forcing companies to change the way they define, make, distribute, and support products.

As a leader in sustainable breakthrough innovation we work with clients to co-create next generation products, services and business models that delight customers and disrupt markets.

Making the leap towards more intelligent products and services requires companies to transform and innovate by fusing strategy, design, technology, engineering, data science, and operational excellence.

From idea to implementation, we can kick start value realization and mature existing solutions for scale, at any stage of your connected transformation journey.

Intelligent products and services dynamically interact together and with their environment to create more powerful experiences and valuable offerings.
They are a key to the intelligent industry transformation of all industries.

Nicolas Rousseau – Intelligent Products and Services Offer Leader, EVP

What we do

As products become increasingly connected, companies need to shift to intelligent ecosystems that prioritize ongoing customer relationships and where the physical device is only one of the delivery components. This requires rethinking the way they define, develop, manufacture, distribute, and support products.

Businesses that have taken advantage of fully connected products are realizing tremendous financial gains and reporting improved customer experience, reduced cost of servicing, and accelerated research and development.

Intelligent services are continuing to evolve with more personalized functionalities and data-driven value. As connected devices move further away from traditional products, support and service departments are transforming from cost centers into revenue-generators – and shaping the customer experience.

Through our strategic partnerships and innovative technology, we enable clients to transition towards intelligent services that are centered around the ongoing use of a product instead of traditional product ownership.

We help create a digital ecosystem focused on software products. We help you accelerate your digital roadmap so that you can deliver value to your end customers. Leveraging a tailored, multifaceted approach, we help you build innovative, competitive digital products at speed and scale to ensure your digital transformation evolves not just to keep pace with the changing world – but to get ahead.

Advanced connectivity is at the heart of connected experiences and integral to all intelligent processes. We bring together a host of solution from strategy through execution to support you in your digital transformation journey. With our ready-to-go blueprints, software frameworks, micro-services library and 5G Labs we can innovate and deliver at pace.

Insights from the Capgemini Research Institute

Unlock the opportunity of a connected business.

Enhancing customers’ lives with technology

The new route to value creation across industries

Meet our experts

Nicolas Rousseau

Chief digital and manufacturing officer, Capgemini Engineering | Group Offer Leader, Intelligent Products & Services | Executive Vice-President
Nicolas Rousseau enables the intelligent industry. He brings his holistic view on technologies and business to work with companies to successfully imagine, build and operate new products and services. He has helped businesses transform, orient their R&D, reinvent their manufacturing and run customer experiences across the globe, in all industries.

Ravi Vernikar

Head of Intelligent devices

Nikhil Gulati

Head of Intelligent support and services

Jiani Zhang

EVP and Chief Software Officer, Capgemini Engineering
As the Capgemini Software Engineering leader, Jiani has proven a track record for supporting organizations of all sizes to drive business growth through software. With over 15 years of experience in the IT and Software industry, including strategy and consulting, she has helped business transform to compete in today’s digital landscape.

Fotis Karonis

EVP, Global Head of 5G & Edge, Capgemini Group
“Advanced connectivity, 5G, and Edge computing technologies are strong enablers and accelerators for this move towards a digital economy and innovative use cases. They allow industrial clients to redesign systems and processes and make them more efficient, agile, and intelligent.”