Skip to Content

Enterprise Service Management

Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the focus on the end-to-end customer experience.

The emergence of cloud and digital services, mixed with traditional, legacy services, creates complexity in the IT value chain, including hybrid models. This complexity needs to be managed to create value for both customers & business. That’s where we step in.

By applying SIAM governance methods and principles, a structured blueprint for digitizing and automating processes flowing between IT and adjacent business functions can be implemented to manage that added complexity – while extending value chains beyond IT to the business. 

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

Modernize your enterprise services to reap the value of your organization. This will benefit your customers, and enhance their experience. 

What we do

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

Digital Service Integration and Management (SIAM) from Capgemini can accelerate digital transformation and create business value by delivering a dynamic service portfolio, removing duplication across services, helping to take control back from suppliers, creating a plug-and-play integrated supplier model, and also providing a modern user experience.

Our global, practical expertise in Service Integration and Management (SIAM) means we can deliver coherent, comprehensive and continuous digital business ecosystem transformation, without the disruption that organizations can face.

Achieve service excellence, for the benefit of your customers, and your organization.

Capgemini’s ESM on NOW offer is a main ServiceNow based offer that helps organizations dramatically improve any business process across the enterprise, including customer service management (CSM), HR service management (HRSM), security operations (SecOps), finance, business service management (BSM), IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

Why are we so swift and dependable? Because we have deep expertise and long experience with legacy and cloud managed services, and strong alliances with major enterprise management vendors. And because we take advantage of a standardized, proven methodology, advanced automation techniques, and solution accelerators.

Enhance the value of your HR function by delivering a frictionless employee experience.

Our Intelligent People Operations put your employees at the center of your HR strategy. Through the ServiceNow HR service delivery application, our solution transforms your HR function into one that delivers an enhanced employee experience, decreased cost, increased productivity, and enhanced resource efficiency.

    Service excellence with ServiceNow

    We bridge the complexity gap, and deliver quality, outcome-based, ServiceNow solutions.

    2021 ISG ServiceNow Ecosystem Partner Provider Lens

    We are named leader in ServiceNow Consulting Services, ServiceNow Managed Services Provider, and ServiceNow Implementation & Integration.

      Expert perspectives

      Business operations

      Humanizing healthcare – superior customer experience in insurance

      Scott Manghillis
      Sep 29, 2021
      Digital inclusion

      Learning from digital natives

      Zenyk Matchyshyn
      Sep 17, 2022

      Meet our experts

      Mika Tuohimetsä

      Head of Cloud Infrastructure Services, Capgemini Finland
      Helping clients to secure business continuity and continuous improvements by using modern technology, automation and Cloud approach, with proven transformation capabilities and expertise of the whole Capgemini group.