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Intelligent business operations

We help you to transform your business operations – and deliver the Frictionless Enterprise.

The Frictionless Enterprise seamlessly connects processes and people, intelligently, as and when needed. It dynamically adapts to your organization’s circumstances to address every point of friction in your business operations. We have used this approach to enhance cohesion across our entire suite of products and services. This enables us to respond rapidly to your changing requirements and deliver specific business outcomes in a value-focused way. We help you detect, prevent, and overcome frictions, taking advantage of our latest thinking, organizational design, and intelligent solutions to provide truly effortless operations.

Capgemini’s Business Services

The Frictionless Enterprise

This special edition of Innovation Nation focuses on how we detect, prevent, and overcome frictions in business operations.

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Success stories

    Valmet – Global delivery of business and engineering application management

    Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries.

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    A health insurance company implements document automation tool to produce benefit booklets with more accuracy and efficiency

    Capgemini collaborated with the healthcare company to identify a new tool that led to a streamlined, frictionless production process and reduced errors.

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    RPA enables pharmaceutical company in China to support sales events during pandemic

    In collaboration with Capgemini, the business introduces RPA technology to meet compliance regulations as sales representatives manage online events during the COVID-19 pandemic

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    A financial services company uses intelligent automation to drive workforce management efficiency

    When a North American multinational financial services company decided to expand the scope of its workforce management (WFM) team

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    Four Seasons reimagines its finance and accounting function

    Four Seasons and Capgemini transformed the organization’s finance operations into an efficient and global delivery center

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      Research and insights

      Innovation nation

      Innovation Nation
      Innovation nation

      Innovation Nation | Summer 2022
      Report

      Creating a frictionless future for finance
      Point of view

      The great GBS pivot – from process excellence to digital value at scale
      More research and insights

      Analyst and advisor recognition

      Recognition for our work from leading market analysts and advisors.

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        Industry awards

        Industry awards from the last three years for our work in Intelligent Business Operations.

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          Meet our experts

          Helen Jensen

          Helen Jensen

          Vice President, Capgemini Invent Sweden-Finland | Head of Insurance
          Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions.
          Benny Karlsson

          Benny Karlsson

          Head of Intelligent Industry Capgemini Invent, Sweden & Finland
          Sari Tomperi

          Sari Tomperi

          Director, Capgemini Invent |Head of Employee Experience & HR, Sweden-Finland
          Sari has over 20 years of experience in leading organizations and transformations. She has worked with global companies and organizations in various industries e.g., to renew their strategies, operating models, organizational structures and processes, as well as company cultures, leadership and talent management portfolios and HR practicalities. She has a strong business acumen and passion for both people and numbers.
          Jaakko Lehtinen

          Jaakko Lehtinen

          Director of Automation, AI & Analytics, Sogeti

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