Low carbon mobility

The challenge is to efficiently manage fuel transactions through increasingly sophisticated charging devices. This means instantaneously reading data from the vehicle to understand the vehicle configuration. Efficiently managing the transfer of power between the grid and the vehicle. Keeping the charging devices online and constantly operational. And continuously monitoring the charging devices to protect both brand and revenue streams.

EV charging delivers a wide range of customer experiences, ranging from reasonably good to abysmal. Customers have to negotiate a multitude of apps, juggling credit in multiple pots, while negotiating inconsistent non user focused interfaces, leading to customer dissatisfaction. In this market, loyalty is driven by the overall charging experience. Capgemini has a vast array of how to deliver seamless digital experiences to customers, from retail, banking, automotive and consumer services that can accelerate customer satisfaction ratings to new levels.

Our clients often grow their businesses through acquisition. Capgemini is well placed to help owners of innovative, yet fragmented businesses to successfully integrate different operating technologies. The challenge is to ensure seamless monitoring and consistent customer experience. We use our expertise to help minimize operating costs, either by creating a system of systems or by creating a single, seamless system.

EV charging is a mature market, but one that continues to develop quickly. As battery technology advances rapidly, charging facilities need expertise in balancing a mix of chargers, capacities, and rates of charge. Without the need to constantly offload obsolete technology. The challenge is to keep the balance right to ensure the maximum return on the asset before replacement. And to ensure consumers don’t go elsewhere for faster, more efficient charging.