Customer experience in energy retail

Evolving energy consumer behaviours means that technology-empowered innovation is vital for successful transition to the next generation energy services market.

Capgemini combines global leadership and best practice in cloud, data, AI, connectivity, software, digital engineering and platforms. In combination this technology delivers successful outcomes for your business, your people, for society and for our planet. We forge close partnerships with the world’s leading technology companies. But our independence enables us to select with precision the mix that work best for you.

Capgemini can help you to take a comprehensive, holistic approach to transformation, building strong technological foundations and achieving scale. We also transform businesses with a range of streamlined, cost effective, back-office systems, providing dedicated expertise, flexibility and continuous improvement.

We’ll help you adopt an end-to-end digital mindset, maximising the power and impact of automation, artificial intelligence and machine learning. Our Augmented Customer Experience helps to redefine your customer service strategy, using data and analytics to create tailored experiences that customers remember and value. One key result is contact centre teams that are empowered and motivated to provide informed, personalised services.

Digital thinking and customer-centric services not only enhance customer engagement, satisfaction and retention, they also transform a cost centre into a revenue engine at the core of the business, driving productivity, profitability and value.

As the scope of services provided by energy retailers continues to expand, maintaining in-house expertise across the range – from EVs to smart meters and everything in between – becomes increasingly costly and inefficient.

Capgemini is a world leader in enabling the convergence of the physical and digital worlds. It does this by deploying a multi-skilled, global team of 50,000 engineers to solve the complex design and build challenges that enable the global roll out of today’s new technologies.