Water and wastewater

We support organizations throughout the entire lifecycle of their assets, from major landmark developments through to small, remote pumping stations and pipes. We identify and acquire sites, then design, build, commission, integrate, operate and maintain those assets.

Using a systems thinking approach, our goal is to optimize performance and value, extend lifespan and minimize maintenance. We harvest and analyze vast quantities of data to constantly assess each component’s condition and ability to cope with ever-changing weather conditions, today and in the future.

Water and wastewater businesses deploy large field forces to ensure that vast networks of pipes, pumping stations and treatment plants are fully functioning, and services for customers are maintained. Digital thinking, systems and technologies are providing countless opportunities to unlock significant cost and resource efficiencies.

Today’s data-driven ‘connected engineer’ can access a full background of each job before leaving the depot. They know the precise requirements of each, which tools and spare parts they need, how long to spend at each location and the most efficient routes.
Results include improved first-time fix rates, significantly reduced OPEX costs, extended maintenance periods, smaller carbon footprint and enhanced customer satisfaction. Skilled field force engineers are liberated from manual tasks and have more time for higher value tasks.                    

Digital thinking and customer-centric digital platforms featuring automation, artificial intelligence and machine learning are enabling water companies to provide the seamless, frictionless, retail-quality experience that customers now expect.

Instant access to customer records empowers contact center agents to quickly understand and empathize with each customer’s individual circumstances and provide informed, personalized services. Self-service functionality, knowledge articles and 24/7 availability of virtual agents provide the range of choices to meet the needs of most customers. Signposting of elderly or vulnerable customers enables resources and responses to be prioritized and tailored appropriately.

Capgemini is constantly seeking new ways of co-creating with our customers the transformational innovation that will deliver imaginative, robust and repeatable solutions to some of world’s most significant and complex challenges.

We invest heavily in water and wastewater research and development, embracing the physical, digital and biological spheres, and deploy dedicated innovation teams, Centers of Excellence and Applied Innovation Exchange (AIE) and Accelerated Solutions Environment (ASE) global accelerators. Our focus on generative AI and machine learning promises to make game-changing improvements in the water industry, with its ability to aggregate and analyse imagery, voice and text, delivering up to 70% reductions in repetitive manual tasks.