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AI Integration Platform as a Service (aiPaaS)

Andy Forbes
Sep 11, 2023

In future enterprise IT landscapes where each is system is represented by an Artificial Intelligence Entity (AIE) and the AIEs continuously engage in negotiations over the sharing of organization Data, Information, Knowledge, and Wisdom, a reengineering of the integration tools and services is needed – AI Integration Platform as a Service (aiPaaS).

Integration in an Artificial Intelligence entity based enterprise

The development of a modular and scalable aiPaaS based architecture will play a significant role in managing the complexities of integrating AIEs. By breaking down these complexities into manageable components, a streamlined workflow design process will be created. This approach will allow for increased collaboration between different teams and skill levels, encompassing both human and AI-driven participants. The flexibility inherent in this architecture will foster a more efficient and cohesive design environment, adaptable to various needs and objectives.

Automation and machine learning will also be integral to the transformation of the AIE integration development process. Utilizing AI-driven automation tools will not only simplify the process but also make it more accessible to a broader range of developers. Machine learning algorithms will further enhance this accessibility by aiding in identifying patterns, making predictions, and generating work products. These advanced technologies will guide the development process, bringing forth a new level of intelligence and adaptability that aligns with the rapidly evolving demands of the industry and allowing human developers to do what they do best – making judgements about the optimal solutions.

The emergence of natural language low-code and no-code platforms will mark another significant advancement, particularly in the realm of AI-based integration. These platforms, capable of understanding natural language directions, will enable those without extensive technical expertise to actively participate in integration development. The result will be a democratization of the integration design and development process, allowing for greater inclusivity. By expanding the range of contributors, these platforms will foster innovation and diversity of thought, reflecting a more holistic approach to technological advancement. The combination of these three elements—modular architecture, AI-driven automation, and natural language based low-code/no-code platforms—will offer a compelling vision for the future of aiPaaS, one that is both inclusive and innovative.

Specific to Salesforce

In the contemporary technological landscape, the utilization of AI Integration Platforms as a Service (aiPaaS) is growing, with a robust market including players such as Mulesoft, Informatica, and Boomi. These products and services offer a variety of tools that simplify and accelerate the delivery of integrations. As these platforms evolve to aiPaaS, they can be expected to take natural language direction and require far less manual configuration and custom coding than today’s platforms. The transformation from traditional methods to AI-driven platforms represents a significant shift in how integrations will be designed and developed, heralding a more efficient and user-friendly era.

Alongside these advanced platforms, the collaboration between AI Assistants and human developers will become an essential aspect of integration development. AI Assistants will work hand-in-hand with human developers, providing real-time prediction, guidance and feedback, and automated configuration and code production. Humans will complement this technical prowess with contextual understanding, creativity, and strategic thinking—qualities humans will use to form a symbiotic relationship with AI capabilities. Together, they will work as a team when engaging aiPaas platforms to build integrations, combining the best of human judgement and AI prediction and production.

The concept of continuous and just-in-time learning and adaptation adds another layer of sophistication to this new model of development. AI Assistants will likely possess the ability to learn and adapt from previous integration experiences, continuously improving and streamlining future integration tasks. This continuous learning process enables a dynamic and responsive approach to development, where AI systems not only execute tasks but also grow and evolve with each experience, leading to a perpetually enhancing and adapting system.

The convergence of these factors—aiPaaS utilization, human-AI collaboration, and continuous learning—paints a promising picture for the future of integration development. This multifaceted approach combines technological innovation with human creativity and ethical responsibility, forming a comprehensive and forward-thinking model that will define the next generation of integration development and delivery.

The role of developers

In the realm of integration development, human developers will continue to play a crucial role in strategic planning and decision-making. Their expertise and insight into the broader business context are essential in crafting strategies and making key decisions that align with both business goals and program impacts beyond just technology. While automation and AI-driven tools can offer efficiency and precision, the human capacity to understand and act upon complex business dynamics remains vital. Humans’ ability to navigate the multifaceted landscape of organizational needs, politics, and market opportunities will ensure that delivered features align with organization objectives.

In addition to their strategic roles, human developers also bring an irreplaceable creative and empathetic approach to problem-solving. While AI can handle complex computations and process large data sets with remarkable speed, it cannot replicate the human ability to think creatively and apply empathetic judgement. Human developers possess the innate ability to see beyond the data, considering the subtleties of human behavior, emotions, and relationships. This creative problem-solving skill is a powerful asset in designing solutions that are not only technically sound but also resonate with end-users and stakeholders.

Monitoring and oversight will remain firmly in the human domain. Human oversight ensures that the integration adheres to ethical standards and societal values and aligns with the unique business culture and customer needs. In an increasingly automated world, the importance of ethical consideration, cultural alignment, and a deep understanding of customer requirements cannot be overstated. Human developers act as stewards, maintaining the integrity of the system by ensuring that it reflects the values and needs of the people it serves.

Together, these three elements—strategic planning, creative problem-solving, and human oversight—highlight the enduring importance of human involvement in aiPaaS integration development. They underscore the idea that while technology continues to advance, the human touch remains indispensable. It is this harmonious interplay between human ingenuity and technological prowess that promises to drive innovation, efficiency, and success in the future of integration development.

Actions for developers to prepare

In the rapidly evolving aiPaaS landscape, developers must embrace new technologies and methodologies to remain at the forefront of their field. This includes becoming familiar with AI-driven automation tools, machine learning, and other emerging technologies that are transforming the way integrations are developed and delivered. Understanding how these cutting-edge technologies can be utilized within platforms like Salesforce will be vital. The ability to harness these tools to enhance efficiency, drive innovation, and meet unique business needs will position developers as key players in the digital transformation journey.

Investing in continuous learning is another essential step for developers to stay competitive and relevant. Keeping abreast of changes in regulations, best practices, and technological advancements will require a commitment to ongoing education. Pursuing certifications, attending workshops, and participating in conferences will keep skills up-to-date and ensure that developers are well-equipped to adapt to the ever-changing environment. This investment in learning will not only nurture professional growth but also foster a culture of curiosity, agility, and excellence.

Monitoring the development of aiPaaS platforms will be an integral part of this ongoing learning process. Gaining proficiency in these platforms will broaden the scope of development opportunities and allow for quicker and more agile integration within Salesforce. As aiPaaS platforms continue to mature and become more pervasive, they will redefine how integrations are conceived and implemented. Understanding these platforms and becoming adept at leveraging their capabilities will enable developers to deliver more innovative and responsive solutions.

Collaboration skills will also be paramount in the future landscape of integration development. The emerging paradigm involves close collaboration between humans and AI, where AI assistants augment human abilities rather than replace them. Developing the ability to work synergistically with AI assistants and human colleagues alike will be a valuable asset. Cultivating these collaboration skills will not only enhance individual effectiveness but also contribute to a more cohesive and innovative development ecosystem.

Finally, focusing on strategic and creative problem-solving skills will distinguish successful developers in an increasingly automated world. While certain tasks may become automated, the ability to strategize, creatively problem-solve, and think outside of the box will remain uniquely human. These skills will define the role of developers as visionaries and innovators, empowering them to drive change, inspire others, and create solutions that resonate with both business objectives and human needs.

Together, these five areas of focus form a roadmap for developers to navigate the exciting and complex world of modern integration development. Embracing new technologies, investing in continuous learning, understanding aiPaaS platforms, cultivating collaboration skills, and nurturing strategic and creative thinking will equip developers to thrive in this dynamic environment. These strategies align perfectly with a future where technology and humanity converge, creating a rich tapestry of possibilities and progress.


The evolving landscape of aiPaaS within Salesforce represents both challenges and opportunities. Salesforce developers should view this as a chance to grow and contribute uniquely to the organization’s goals. By embracing new technologies, investing in continuous learning, and honing both technical and collaborative skills, Salesforce developers can position themselves at the forefront of this exciting era of technological advancement. This preparation will enable them to continue to be vital contributors to their organizations’ success in an increasingly interconnected and dynamic world.


Andy Forbes

Capgemini Americas Salesforce CTO
I guide clients through the delivery and deployment of impactful Salesforce based solutions.