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Event

Dreamforce 2023

Welcome to a customer-first world
September 12 – 14, 2023 | San Francisco & Salesforce+ | Booth #1416

Customer First by Capgemini: Respectful personalization, revolutionized experiences, sustainable connections.

We were excited to celebrate thirteen years of active participation, igniting excitement and driving innovation as a Dreamforce 2023 Premier Innovator Sponsor.

We were excited to captivate audiences through our cutting-edge insights, breakthrough technologies, and demonstrating a shared vision for a sustainable future as we chart a course toward unparalleled success.

At our booth we hosted live demonstrations, exclusive sessions and redefine possibilities built around our key themes of AI, Data, CRM, MuleSoft and Sustainability.

Sessions

Univision transforms into next gen media leader

Heathrow – creating data-driven passenger Experience at a major airport

Barclays innovates through shared services modernization

Low Code, Launch digital business with Salesforce

Explore all our additional sessions

Univision transforms into next-gen media leader

Tuesday 12 September | 3:00 PM – 3:40 PM PDT | Moscone West – Level 3, 3018 (M-250)

Speakers:

Gerard Popescu,
Vice President, Sales & Research Systems, Univision

Amit Ganguly,
Salesforce TMT Tower Lead, Capgemini NA

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Heathrow – Creating data-driven passenger experience at a major airport

Tuesday 12 September | 4:30 – 5:10 PM PDT | Moscone West – Level 2, 2011 (M-250)

Speakers:

Bob Stickland,
Head of Commercial & Digital Platforms, Heathrow

Spero Blassoples,
Platform Architect, Heathrow

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Barclays innovates through shared services modernization

Wednesday 13 September | 1:00 – 1:40 PM PDT | Moscone West – Level 3, 3018 (M-250)

Speakers:

Sabina Isak,
CIO Functions Technology, Barclays

Sanju Nair,
Vice President Financial Services, Capgemini

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Low code, fast start: Launch digital business with Salesforce

Wednesday 13 September | 11:00 – 11:20 AM PDT | Moscone South – Campground TH1

Speakers:

Sumit Uppal,
Head of FS Digital – North America, Capgemini

Ian Campos
EVP, Head of Application Business, Capgemini

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Explore our additional sessions at Dreamforce 2023

Theater session: Architect’s approach to governance

Speakers – Christopher Ramm, Salesforce CTO Germany. Lilith Van Beisen, Salesforce Principal Architect, Capgemini.

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Theater session: Data Cloud + Einstein GPT: Plan your marketing data strategy

Speakers – Timo Kovala, Marketing Architect

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Theater session: Get career path guidance as a Salesforce admin

Speakers – Amanda Beard-Neilson, Portfolio Manager

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Hands on workshop: Architect data optimization at scale

Speakers – Lilith Van Biesen, Salesforce Principal Architect

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Theater session: Record-triggered flows vs apex triggers: how to decide?

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

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Campfire: Learn, connect, and have fun at Trailblazer community conferences

Speakers – Houssam Saoudy, Salesforce Technical Architect, Capgemini

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Panel: Supercharge your career with AI skills

Speakers – Andy Bergman, VP, Trailhead Content, Salesforce and Joseph Kubon, Salesforce MVP | Salesforce Solution Architect – Enterprise Delivery, Capgemini

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How to get Salesforce-Certified

Speaker – Susan Thayer, Director Digital Transformation, Sogeti

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Learn how Einstein secures your customer data

Speaker – James Parker, DCX Europe CTO & European Salesforce CTO, Capgemini

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CPQ and billing: Connect the dots from product to cash

Elodie Dillon, Program Transformation Lead, Capgemini

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How to plan for enterprise scale in your B2B deployment

Speaker – Brian Wolfe, VP, DCX, North America, Capgemini

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Sign up to meet with one of our experts or book a meeting

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Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

Meet our experts

Steve Boettcher

Vice President CSS
Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.
Andrew Smith – Our Expert

Andrew Smith

Vice President, Head of Salesforce CoE Europe
“My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”
Darshan Shankavaram – Our Expert

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

Jane Arnold Hommet

Vice President Global SAP Partner Executive

Lara Wasowski

Expert in Salesforce solutions
I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce
I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

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