In an era marked by rapid technological evolution, the integration of generative AI (Gen AI) within enterprise service management (ESM) has emerged as a strategic imperative rather than a mere technological upgrade.

As organizations navigate increasingly complex operational landscapes, Gen AI offers transformative potential by automating routine tasks, enhancing decision-making processes, and delivering personalized user experiences.

Download the point of view from Monika Teresik, an ESM Expert with Cloud Infrastructure Services at Capgemini, to understand the best practices for transforming enterprise service management with Gen AI.