Digital SIAM

Unlock the full potential of your multi-provider business ecosystem

Digital Service Integration and Management (SIAM) from Capgemini will accelerate digital transformation and create business value by delivering a dynamic service portfolio, removing duplication across services, helping to take control back from suppliers, creating a plug-and-play integrated supplier model, and providing a modern user experience.

Our global, practical expertise in SIAM has proven effective delivery of comprehensive, and continuous digital business ecosystem transformation, without the disruptions that organizations typically face.

Capgemini’s Digital Service Integration and Management (SIAM) clients have achieved end-to-end customer satisfaction.

Quadrant Leader in the ISG Provider Lens™ for ESM – Services 2023

Leader across: ESM Consulting Services, ESM Managed Services for Converged IT & Business Ops, and ESM Implementation & Integration Services

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Leader in Avasant’s MSI 2023–2024 RadarView™

Capgemini received five out of five stars in all these three categories. Practice Maturity, Partner Eco-system, Investments and Innovations

What we do

Digital SIAM Co-design and Assessment Consulting

Strategic consulting engagement used to produce a client specific SIAM roadmap & blueprint using a collaborative methodology

Digital SIAM Co-design is tailored for customers who are interested in SIAM and struggling with a complex IT ecosystem to manage. This solution ensures that the co-design output is embraced by the customer at the conclusion of the process.

Digital SIAM Transformation

Program of digital transformation projects that deploys modern SIAM services operating model

Capgemini’s Digital SIAM Transformation includes the implementation, integration, and deployment of a new SIAM operating model complete with a set of specialized SIAM process stacks automated by the SIAM Technology Platform (ServiceNow) and integrated with multiple provider systems using advanced technologies.

Digital SIAM Run and Evolution Services

Core SIAM managed services to operate and optimize the customers IT ecosystem functions

Digital SIAM Run Services can include over 64 discrete functions that integrate ecosystem providers to provide a unified set of IT services to business units balancing the cost efficiency of size and scale with delivering targeted value-based services to each business customer.

Service Maturity Assessment

Project which defines gaps in existing operations as compared to Capgemini’s adaptable industry blueprint

Service Maturity Assessment (SMA) can be used as a first step before Client decides to transform their IT operations to see what areas need to be the main focus for the digital transformation. Capgemini provides recommendations for improvement, a concrete list of actions, and a high-level transformation plan.

Digital SIAM for Public Sector

Capgemini’s public sector specific Digital SIAM solutions are proven drivers of government IT effectiveness

Capgemini’s Public Sector Digital SIAM offer brings flexibility, efficiency, quality, and transparency to government IT operations. Through decades of experience delivering exceptional customer satisfaction to the public sector across the globe, Capgemini has become the industry leader in the complex SIAM ecosystem environment. We are proud of our track record with long-term customers.

Digital SIAM Sustainability

Solution tailored to help CIOs establish a comprehensive sustainability program using the ServiceNow ESG module coupled with Capgemini’s industry-leading Digital SIAM solutions

The Digital SIAM Sustainability solution provides IT organizations with a strong foundation and a centralized portal to increase IT sustainability across a complex IT ecosystem. This sustainability foundation enables the ongoing expansion and evolution of IT sustainability suited to each customer’s sustainability journey.