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Intelligent business operations

Empowered sales operations

Drive competitive advantage from frictionless, digitally-augmented sales operations

Deliver a seamless sales experience across the lead-to-order lifecycle

Capgemini’s Empowered Sales Operations solution delivers frictionless, digitally-augmented, data-driven sales operations that drives competitive advantage across your business.

Our next-generation digital sales solutions leverage innovative technologies and sales systems to integrate, streamline, and optimize sales touchpoints and processes across the lead-to-order lifecycle – delivering accurate, easy-to-access data, enhanced sales support, and data-driven sales analytics.

  • 15–25% reduction in turnaround time
  • 3–5% improvement in win-rate
  • Up to 15% increase in time returned to sales
  • 10–20% improvement in net promoter score
Customer Experience


Why is your customer average order value lower than the benchmark? You could increase your sales, expand the range of customer channels, build long-term B2B relationships, and tur…

Expert perspectives

Business operations, Innovation, Innovation Nation

Driving a smart and seamless sales experience

Nov 26, 2021

About authors

Robert Brillhart

Global Head of Intelligent Customer Operations

Deepak Bhootra

GTM Lead, Empowered Sales Operations, Capgemini’s Business Services
Deepak Bhootra is an established executive with two decades of global leadership experience. He delivers process excellence and sales growth for clients by optimizing processes and delivering seamless business transformation.