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Pega

Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

Winner: The Pega Industry Excellence Award 2025 in Insurance

This award celebrates our innovative, high-impact delivery using Pega’s cutting-edge technologies to serve our insurance clients.

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Our partnership

The power of platform, and strategy

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Delivery Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Global Solutions – IA Specialization Implementing solutions so that skilled workers can spend more time innovating

Global Robotic Process Automation (RPA) Building RPA solutions to improve employee productivity by automating manual tasks

Customer Service Designing customer experiences that drive loyalty, retention, and engagement across all channels

Customer Engagement Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

ESG evaluator solution

A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

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Citizen services solution with Pega

Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

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A seamless journey

To request grants for French households towards energy renovation

Client stories

Wind Tre calls in new marketing capabilities in support of customer experience

By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

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iQera implements PEGA CRM and transforms the debtor experience

In a joint effort with Capgemini, iQera proactively tackles the challenge of enhancing its debt collection processes and deploys a fully configurable solution within just three months

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Our sector expertise

Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

Financial services

We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

People walking in a busy urban area with a modern glass building in the background.

Public sector

We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector.

Telecommunications

We leverage Pegasystems technology to gain efficiency and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

Awards and recognition

Logo reads - Pega - Global Elite Partner

2025 Industry Excellence Awards in Insurance

Capgemini has won the Industry Excellence Award in Insurance from Pegasystems at PegaWorld 2025, recognizing our leadership in leveraging Pega technology.

Awards and recognition

Meet our experts

Gustaf Soderlund

Gustaf Soderlund

Global VP Public Sector Sweden, Nordics
Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.
Jaime S Lightfoot

Jaime S Lightfoot

Vice President, Head of CX Platform Solutions
I have 17 years of experience delivering customer service solutions across multiple industries. I help clients put their customers at the center of all they do, while focusing on driving digital containment, personalized and proactive service.
Stephan Kolarik

Stephan Kolarik

Vice President Capgemini DCX Europe
Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. My mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. Result: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.

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