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Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

Global Delivery
Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

Global Solutions – IA Specialization
Implementing solutions so that skilled workers can spend more time innovating

Global Robotic Process Automation (RPA)
Building RPA solutions to improve employee productivity by automating manual tasks

Customer Service
Designing customer experiences that drive loyalty, retention, and engagement across all channels

Customer Engagement
Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

With a history of over a decade of award-winning Pega partnership performance, we have achieved Elite status in the Pega Partners program.

    ESG evaluator solution

    A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

    Citizen services solution with Pega

    Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

    Citizen Services Solution with Pega

      PegaWorld iNspire 2023

      Capgemini experts garnered attention at PegaWorld iNspire presenting, along with clients, our innovative GTM solutions. We also showcased successful implementations in the DCX Public Services and Financial  Services banking arenas.

      We were awarded, for the 12th time, the Pega Partner Award – for Client Innovation in recognition of Digital Transformation in exemplary delivery of Pega’s GTM strategies.

      Get ready to build sustainable connections with your end customers by tapping into our powerful insights.

      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

      Financial services

      We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

        Public sector

        We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector.


          We leverage Pegasystems technology to gain efficiency and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

            Awards and recognition

            2023 Client Innovation in Digital Transformation

            Capgemini was presented with the award in recognition of digital transformation and excellence in Pega’s go to market strategies.

            Meet our experts

            Gustaf Soderlund

            Global Vice President Business Process and member of Digital Leadership team, Capgemini FS 
            Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.

              Contact us

              Book a demo from one of our experts