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Your single Salesforce partner across strategy, service, and experience.

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey. 

We help our clients acquire the right customers and nurture them through connected marketing. We work with them to empower their sales teams to maximize sustainable and profitable growth. Together, we augment their customer service, so they deliver a better service experience every time.

Capgemini and Salesforce

Delivering a 1:1 customer experience at scale.

We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

Capgemini and Salesforce: utilizing data and technology to create experiences that build relationships.

Client stories

    Breitling automates carbon emissions data management with the Salesforce Net Zero Cloud solution

    The luxury watchmaker partners with Capgemini and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes

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    Scottish Water reimagines field services with SWIFT

    Capgemini supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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    Liberty Latin America transforms the telecoms customer experience

    Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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    Salesforce CRM platform enables Atos Medical to focus on its patients

    Salesforce CRM platform enables Atos Medical to focus on its patients

    Through its partnership with Capgemini, Atos Medical manages to design, configure, and roll out the Salesforce Sales Cloud solution

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    TAG Heuer introduces a new ecommerce ecosystem to drive online engagement

    Working with Capgemini, TAG Heuer develops and rolls out a new ecommerce ecosystem that drives improved online sales and sets the company apart from other luxury watchmakers

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      Explore our client stories

      How we can help

      We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration. 

      It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future. 

      We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the  platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.

      We’re a Salesforce Global Summit Consulting Partner, and we’ve scored 4.8 out of 5 on the Partner Value Index. 

      Could we bring some of that value to you and your customers? 

      Our sector expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Awards and recognition

      2022 Partner Innovation Award for Cloud – Experience

      Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

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        2022 Leader in Everest Group’s Salesforce Services in Insurance PEAK Matrix® Assessment

        Discover why we were recognized as a Leader by Everest Group for our key strength – including our top-tier partnership with Salesforce.

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          2022 MuleSoft ANZ Partner of the Year

          Our MuleSoft partnership across Asia and ANZ achieves the MuleSoft Partner of the Year awards, for the second consecutive time. Explore why:

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            Explore all our Salesforce awards and recognitions

            Salesforce's awards showcase their most noteworthy success stories with their partners.

            Awards and recognition

              Expert perspectives

              Data driven customer experience Salesforce reference architecture for automotive sales and service

              Capgemini
              Dec 5, 2023

              Exploring use cases for data driven customer experience within automotive sales and service

              Capgemini
              Nov 29, 2023

              Introduction to data driven customer experience within automotive sales and service

              Capgemini
              Nov 28, 2023

              AI Integration Platform as a Service (aiPaaS)

              Andy Forbes
              Sep 11, 2023

              5 questions CX teams should ask before launching any generative AI initiative

              James Parker
              Sep 11, 2023

              Get the most out of data and AI with a marketing data strategy

              Timo Kovala
              Sep 11, 2023

              2 critical components of every great customer experience (Hint: They’re not data and AI)

              Simon Blainey
              Sep 7, 2023

              Welcome to a customer-first world: Where inspiration moves into action with Salesforce and Capgemini at Dreamforce 2023

              Jean-Marc Gaultier
              Sep 5, 2023

              Elevating customer experience with three essential data-driven keys

              Simon Blainey
              Sep 1, 2023

              Meet our experts

              Katerina Hubka

              Global Salesforce Partner Executive
              Darshan Shankavaram – Our Expert

              Darshan Shankavaram

              Executive Vice President, Digital Customer Experience Global Practice Leader
              Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

              Simon Blainey

              Expert in CRM, Digital Transformation, Salesforce
              I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.
              Andrew Smith – Our Expert

              Andrew Smith

              Vice President, Head of Salesforce CoE Europe
              “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

              Lara Wasowski

              Expert in Salesforce solutions
              I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years.  My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value.  Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

              Steve Boettcher

              Vice President CSS
              Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.