The payments landscape across the insurance value chain is inherently complex, involving multiple stakeholders, systems, and regulatory requirements. Many insurers are grappling with fragmented integration, manual processes, and limited visibility across their insurance payment lifecycle.

Traditional payment methods and outdated processing tools often fail to deliver the operational efficiency and customer experience policyholders expect, creating a digital disconnect. According to the Capgemini World Payments Report 2025, 88% of insurance executives identified enhanced digital channels as a key transformation goal, while 75% emphasized the need for a consistent omnichannel insurance payments experience.

Capgemini’s solution helps modernize the end-to-end insurance payment platform, enabling a shift toward next-generation payment methods that drive significant value – while streamlining collections, improving cashflow, and reducing costs.